Your agreement is with the professional
If you hire a private investigator, process server, or security agency, they set their own fees, deposits, cancellation windows, and refunds. Ask for those terms in writing before any work starts.
Questions worth asking
Is the deposit refundable, and until when? How much notice does a cancellation need? Are partial work, attempts, or travel billed if you cancel? For security, is there a minimum shift or a late-change fee?
If that ever changes
If Proven Ally later offers bookings or payments, a cancellation and refund policy will be published here before those features go live.
Ask about fees before you agree.
Use the pricing questions to compare quotes clearly.
See pricing questions